Returns

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At Focarini we are extremely proud of our customer satisfaction, which is of paramount importance for us. We make it very easy and hassle-free to return your order in the very unlikely event it does not meet your expectations.

How to return your order (refund)

Log in

Login to your account and access the “Support request” section

Describe your problem

Describe the problem you are having with your order

Receive the return label

Customer support will provide you with a return label allowing you to ship the product free of charge.
In cases such return label can’t be provided by the customer support you will be asked to ship the product to the Focarini warehouse in Italy. These costs will be refunded as well. Please note that, in this case, its your sole responsibility to ship the product safely so we recommend you to use a trusted and insured shipping method which allows for tracking up to the final destination.

Processing and refunds

As soon as the bike/product is cleared at our warehouse and checked, the refund will be provided to you via the payment method you choose when completing the order. Please note that the processing and refund of your return may take 2-5 working days.

Please note:

You are also entitled to a refund for the cost of the product if, for whatever reason, you are not totally satisfied with your purchase at the Focarini website (“No-Questions-Asked” return). Such requests shall be issued within 14 days from the date you received the product. The same procedure described above applies, with the following limitations:

  • The bike shall not be used for more than 12 hours and it should not present any damage, scuff or mark.
  • You don’t need to specify a reason for returning the bike, still we would appreciate it if you could share your feedback.
  • As soon as the product is cleared at our warehouse, the refund will be provided to you via the payment method you choose when completing the order, minus a 10% restocking fee.